Shipping & Processing
The typical lead times for processing and shipping out items and typical shipping costs are shown for each item on the product page for that item. The typical lead times referenced are based on items being in stock. We strive very hard to ensure stock status is up to date and current. However, from time to time, items may go out of stock or become unavailable without notice. We will notify you promptly of any backorders that could delay the shipment of your order.
The shipping costs we charge for each item represent an "average" charge for shipping the product within the Continental 48 states and are referenced on the product page for that item. Additional shipping charges will apply for shipments outside the Continental 48 states. Additional shipping and handling charges may also apply to certain hazardous items. You will be notified of any additional charges prior to your order being shipped.
The standard delivery methods used are shown for each item on the product page for that item. After your order leaves the warehouse, delivery times vary according to the standard delivery method for that item and the location of your shipping address
These items are delivered via Standard Ground Delivery service via UPS or Fed Ex and generally arrive within 3-5 business days of leaving the warehouse. At this time, we do not offer any premium or express delivery options (ex. Next Day Air).
Many items due to their large size and heavy weight are delivered via Freight Company with standard curbside delivery. Most shipments arrive within 5-7 business days of leaving the warehouse. The delivery company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. Freight deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window. Please plan ahead for delivery as the freight company is typically not responsible for unloading the item from the truck, carrying it into your home, or assembling the item. Thus, we recommend that two people be present to accept delivery. If two people are unable to be present, please contact the freight company to inquire about any special services upgrades that they may offer. Alternatively, depending on the item, you may be able to upgrade to our In-Home Delivery service for an additional fee.
For our Oversized Delivery method, the delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high. Additional charges may apply for difficult to access areas or, in some cases, delivery may not even be possible.
At time of delivery, please carefully inspect your shipment thoroughly. If a box is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be fixed with a replacement part, please accept delivery of the item. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately. If your order consists of several cartons, please accept delivery of the undamaged items and refuse only the damaged ones.