If for any reason you are not satisfied or the product is damaged/defective when received and is not deemed repairable, we will replace the product or provide you with a full refund or exchange, provided the product is returned within 30 days from the receipt of the product and is returned unopened in its original condition and packaging materials. Return shipping charges are the responsibility of the customer for products that are not damaged or are deemed repairable.
In the event you need to return or exchange a product, please follow these simple steps:
Contact Concrete Sealers USA via email for a "Return Goods Authorization" number. Concrete Sealers USA will provide the shipping address to return the product. No products will be accepted without an RGA#.
Package the product in the original shipping materials, both inner and outer packaging.
Ship the product back to the appropriate address by an authorized carrier (ex. UPS or Fed Ex) along with the RGA#. For your security, please insure the item and retain the receipt. Concrete Sealers USA is not responsible for any items damaged or broken during return shipment.
Once the product is received back by us and inspected, you will be refunded the full purchase price or allowed to exchange the product. Shipping charges to customers are non-refundable for undamaged or repairable items. This applies to all items, including ones where Free Shipping is offered. Restocking charges of 15% will apply.
Any orders that are refused upon delivery (for reasons other than damage/ defect), undeliverable, or cancelled after being shipped will be subject to our return policy. Full or partial pallet orders are considered special orders and are not returnable.